NO REFUND OR EXCHANGE WILL BE GIVEN ON ITEMS THAT DO NOT FIT OR ARE UNWANTED GIFTS. In the unlikely event of a faulty item being received, then a full refund will be offered & completed upon the original items return within 7 days of when you received & subsequent inspection. Returns must be posted back to Boss-Shoes, 2 Binns Close, Tile Hill, Coventry, CV4 9TB in the same condition that you received them. Enclose your name,address,ebay item number & reason for return. Returns agreed are by prior arrangement only.