Any return must be sent with full details of the agreement reached AND the buyer's eBay user id. Failing which there is the distinct possibility that we will not be able to find out why we have been sent the item and by whom, nor what we are to do about it..
Under certain circumstances, such as an item being for a present, we can waive the 30-day return rule, providing we have been warned in advance that it is indeed for a present. | 
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